Privacy Policy
How we collect, use, and protect your personal information
Introduction
Genesis Foods ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact us, or interact with us through WhatsApp or any other channel.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.
Information We Collect
We collect information that you voluntarily provide to us when you use our services, as well as certain information that is collected automatically.
Personal Information
- Full name (when placing orders or contacting us)
- Phone number (for delivery and order updates)
- Delivery address or location description
- Email address (if provided voluntarily)
- Order notes and special instructions
Payment Information
- Mobile Money transaction IDs (MTN MoMo, Airtel Money)
- Payment amounts and timestamps
Automatically Collected Information
- Device type, browser type, and operating system
- IP address and approximate location (city level)
- Pages visited, time spent, and navigation patterns
- Referral source (how you found our website)
How We Use Your Information
We use the information we collect for the following purposes:
Payment & Mobile Money Data
We process payments through MTN Mobile Money (MoMo) and Airtel Money. Here's what you need to know:
- We do not store your Mobile Money PIN, password, or any credentials
- Transaction IDs are collected solely to verify that your payment was successful
- Payment verification is done manually by our team — no third-party payment processor has access to your account
- We retain transaction records for up to 12 months for dispute resolution and accounting purposes
WhatsApp Communications
We use WhatsApp Business as our primary communication channel. When you message us or send an order via WhatsApp:
- Your phone number becomes visible to our team through the WhatsApp Business app
- Messages, including order details and any photos you send, are stored within our WhatsApp Business account
- WhatsApp's end-to-end encryption applies to all direct messages between you and us
- We may use WhatsApp's built-in labels (e.g., "New Customer," "Pending Order") to organise conversations
Cookies & Local Storage
Our website uses browser local storage (not traditional cookies) to store your shopping cart data. Here's what we store and why:
| Storage Key | Purpose | Duration |
|---|---|---|
rev_cart |
Stores items in your shopping cart | Until cleared or 30 days |
revelation_order |
Temporarily stores checkout order data | Until checkout completes |
We do not use tracking cookies, analytics cookies, or third-party advertising cookies. You can clear your local storage at any time through your browser settings — note that this will empty your shopping cart.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:
- Delivery partners — Your name, phone number, and delivery address are shared with our delivery riders solely to fulfil your order
- Legal requirements — We may disclose information if required by Ugandan law, court order, or government regulation
- Fraud prevention — We may share transaction data with telecom providers (MTN, Airtel) to verify suspicious payments
- Service providers — We use Google Maps for location services and hosting providers for our website, who may receive technical data as part of their service
Data Security
We implement reasonable measures to protect your personal information, including:
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
Data Retention
We keep your data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Shopping cart data | 30 days of inactivity, then auto-removed |
| Order records | 12 months (for accounting & dispute resolution) |
| Transaction IDs | 12 months |
| WhatsApp conversations | As long as the chat exists on our device |
| Contact form messages | 6 months after last interaction |
Your Rights
Under the Data Protection and Privacy Act of Uganda (2019), you have the following rights regarding your personal data:
To exercise any of these rights, contact us via WhatsApp or email hello@revelationfoods.com. We will respond within 30 days as required by law.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that a child under 16 has provided us with personal data, we will delete it immediately. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the "Last updated" date at the top of this page
- We will post a notice on our website for significant changes
- Your continued use of our services after changes constitutes acceptance of the updated policy
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:
Entebbe, Uganda