Terms & Conditions

By accessing our website (revelationfoods.com), placing an order, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

These terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Genesis Foods ("we," "us," or "our"), a food business operating in Entebbe, Uganda.

• You must be at least 16 years old to place an order. If you are under 18, a parent or guardian must place the order on your behalf.
• All orders are subject to acceptance by us. Submitting an order does not guarantee fulfilment — we may decline an order for any reason, including unavailability of items, suspicious activity, or circumstances beyond our control.
• You are responsible for providing accurate delivery information (name, phone number, location). We are not liable for failed deliveries caused by incorrect information.
• Menu items, prices, and availability may change without prior notice. We will make reasonable efforts to communicate any changes before you order.
• Images on our website and menu are for illustrative purposes only. Actual appearance and portion sizes may vary slightly.

• All prices are displayed in Ugandan Shillings (UGX) and include applicable taxes.
• The total price shown at checkout includes the cost of food items, delivery fee (if applicable), and any applicable discounts.
• Delivery fees are calculated based on distance and are non-refundable once the order has been dispatched.
• Promotional discounts and offers are subject to specific terms and may be withdrawn or modified at any time without prior notice.
• We reserve the right to correct pricing errors. If a price is displayed incorrectly, we will notify you and offer the option to proceed at the correct price or cancel the order.

Payment for all orders is processed via Mobile Money. By using this payment method, you acknowledge and agree to the following:

• You must send the exact amount specified at checkout. Underpayment will delay your order; overpayment will be treated as a tip unless you request a refund.
• You must provide a valid Transaction ID from your Mobile Money payment notification. We use this solely to verify your payment.
• Payment is processed by your telecom provider (MTN or Airtel), not by Genesis Foods. We do not have access to your Mobile Money account, PIN, or balance.
• An order is not confirmed until we have verified your payment. This typically happens within a few minutes of receiving your WhatsApp message.
• If your payment fails or is reversed by the telecom provider, your order will be automatically cancelled and you will be notified.

• Pickup orders must be collected from our location at Kitooro Opp Main Market, Entebbe.
• We will notify you (via WhatsApp or call) when your order is ready. Typical preparation time is 10–20 minutes after payment confirmation.
• You must collect your order within 60 minutes of being notified. After this time, we cannot guarantee food quality and may dispose of the order without refund.
• When collecting, please provide your order number or the name used to place the order.

• To request a cancellation, contact us immediately via WhatsApp or phone. Delays in notification may affect your eligibility for a refund.
• Refunds are processed via the same Mobile Money number used for payment and may take 1–3 business days to reflect.
• Delivery fees are non-refundable for cancelled orders where preparation has already begun.

• We prepare all food in a hygienic, certified kitchen and follow all applicable food safety regulations in Uganda.
• While we take every precaution, our kitchen handles common allergens including peanuts, tree nuts, dairy, eggs, wheat, soy, and seafood. We cannot guarantee a completely allergen-free environment.
• If you have a food allergy or dietary restriction, you must inform us when placing your order (use the "Order Notes" field or tell us via WhatsApp). We will make reasonable efforts to accommodate your request but cannot guarantee zero cross-contamination.
• If you receive an incorrect or unsatisfactory order, contact us within 30 minutes of delivery or pickup with a photo of the issue. We will assess and offer a replacement, credit, or refund at our discretion.

• Orders placed via WhatsApp are subject to the same terms as orders placed through our website.
• WhatsApp conversations related to orders are considered part of the order record and may be referenced for dispute resolution.
• We are not responsible for messages lost, delayed, or undelivered due to WhatsApp or network issues. If you don't receive a confirmation within 10 minutes of sending your order, please call us.
• Pre-filled order messages generated by our website are for your convenience. You are responsible for verifying the contents before sending.

• All content on our website and platforms — including but not limited to logos, text, graphics, images, recipes, menu descriptions, and design elements — is the intellectual property of Genesis Foods and is protected by applicable intellectual property laws.
• You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content without our prior written consent.
• The "Genesis Foods" name, logo, and branding may not be used in any context that could misrepresent your affiliation with or endorsement by us.
• You may share photos of our food on social media for personal, non-commercial purposes. We appreciate it, but it is not a licence for commercial use.

By using our services, you agree that you will:

• Provide accurate and truthful information when placing orders and contacting us.
• Not use our services for any unlawful, fraudulent, or harmful purpose.
• Not attempt to manipulate pricing, exploit discounts, or place orders using falsified payment information.
• Not harass, abuse, or threaten our staff, delivery riders, or other customers through any channel.
• Not use automated systems, bots, or scripts to interact with our website or ordering systems.
• Comply with all applicable laws and regulations of the Republic of Uganda.

To the fullest extent permitted by Ugandan law:

• Our total liability for any claim arising from or related to our services shall not exceed the amount you paid for the specific order in question.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.
• We are not liable for delays or failures caused by factors beyond our reasonable control, including but not limited to telecom network failures, power outages, traffic, weather, or government actions.
• We are not liable for any loss or damage to food after it has been delivered to you or collected by you.
• We do not guarantee that our website will be available at all times, error-free, or free of viruses or other harmful components.

You agree to indemnify, defend, and hold harmless Genesis Foods, its owners, employees, delivery riders, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms and Conditions.
• Your violation of any applicable law or regulation.
• Any harm caused to third parties resulting from your use of our services.
• Any false, misleading, or fraudulent information you provide.

In the event of any dispute arising from or relating to these terms or our services:

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

In such events, we will make reasonable efforts to resume services as soon as practicable and will notify affected customers through available channels.

• We reserve the right to amend these Terms and Conditions at any time.
• We will update the "Last updated" date at the top of this page whenever changes are made.
• Continued use of our services after changes are posted constitutes your acceptance of the revised terms.
• For significant changes that may affect your rights, we will make reasonable efforts to notify you through our WhatsApp channel or website notice.

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the intent of the original provision.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Uganda.

For any questions or concerns about these Terms and Conditions, please contact us: